Iomart Managed Hosting

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24 x 7 Real Support from Real People!

iomart hosting support staff

Many hosting providers who advertise 24 x7 support are counting on the fact that businesses will only contact them Monday to Friday 9 through 5. And many other providers define 24 x7 support as an email address with an auto-responder.

iomart hosting advertises 24 x 7 support because we have technical and support teams working 24 x 7. Our NOC (Network Operation Centre) teams, located in all of our data centres, are available to take calls, make decisions and act to ensure that your managed hosting services are fully supported every second of the day. And we include our BASE level of support with every iomart managed hosting server package.

We offer a full range of support services options and services all designed to reduce your overall cost of IT ownership.

Type of Support Base Upgrade Options
24 x 7 Telephone Support yes
24x7 Helpdesk Ticketing System yes
Managed Hosting Customer Email Support yes
1 Hour Parts Replacement/Fix Guarantee; yes  
100% Uptime Guarantee - Network & Infrastructure yes  
Operating Systems Support & Patching yes  
Critical Update Service: Applications (Exclusions apply) yes  
Web Server Support (Apache, PHP, Perl, IIS, ASP etc)   yes
Database Support (MySQL, MSSQL, Oracle etc)   yes
Database Clustering Support (SQL server)   yes
Java Support   yes
Reactive Server & Service Monitoring - ensuring uptime yes  
Proactive Server & Service Monitoring: CPU, Memory usage, bandwidth, storage, etc.   yes
Operating System Management and Configuration Services   yes
Custom Reporting   yes
Cabling & Rack Management   yes
Managed Storage   yes
Virtualisation Configuration and set up   yes
Managed Back Up   yes
Off Site Tape Storage   yes
'Lift & Shift' Services   yes

For full details of the support options and services that we can provide - contact us now.