Service Levels

24 x 7 Support

Many hosting providers who advertise 24 x7 Support are counting on the fact that businesses will only contact them Monday to Friday 9 through 5. And many other providers define 24 x7 Support as an email address with an auto-responder.

We advertise 24 x 7 Support because we have technical and support teams working 24 x 7. Our NOC (Network Operation Centre) teams, located in all of our data centres, are available to take calls, make decisions and act to ensure that your managed hosting services are fully supported every second of the day.

We offer a full range of support services options and services all designed to reduce your overall cost of IT ownership.

Whilst comforting, this paints only half the picture. Every one of services is designed to deliver 100% Uptime.

Virtually every hosting/IT company worth its salt will claim 100% Uptime or the 6 x 9's but can they actually deliver?

Uptime is more than network availability and it's much more than having power to your server. Power to your server is useless if your firewall has failed.

Uptime is all about every component of your IT systems operating effectively so that you can conduct your day to day business without worrying about a system failure. It's all about engineering the end to end hosting process without a Single Point of Failure.

100% Uptime can only be delivered, and promised, if every component of the supply chain is directly managed and operated by a single source. If we do miss our targets for any reason then we'll reimburse you - it's that's simple.

And if you don't believe us...ask our competitors if they can tick all of the boxes that iomart Hosting can.