Why use iomart Hosting for Cloud Services?

Visit any Cloud Hosting/Computing information site on the web and you will find ‘A checklist of things to ask your Cloud service provider’. To make life easier for you, we have aggregated some of the more commonly posed questions and have provided the answers below:

1. Does the provider have experience managing large scale networks?

Yes. iomart Hosting has more than a decade experience in hosting and managing large networks. Having started life, back in 1998, as one of the UK’s leading ISPs serving over 250K customers, the company currently manages platforms and services for companies as diverse as Stagecoach, BT, Cimex, Newsquest and Doctors.Net.

2. What does the provider’s network infrastructure look like?

Iomart Hosting owns and manages a UK wide network of 5 data centres (that’s ‘owned and managed’ – not leased or rented). Each data centre is newly commissioned, fully powered, resilient and equipped to handle the latest in computing technologies. As ‘masters of all that we survey’ we are not tied to legacy or restrictive operating practises, and can truly offer a flexible customised service to our clients. We are founder signatories of the EU Data Centre Code of Conduct ensuring that we will commit to delivering expected best operational practice and to report annually on our energy consumption.

3. Does the Provider supply an SLA with the service?

Yes. We are proud to stand behind our pledge of delivering 100% business uptime. At iomart hosting 100% Uptime is more than a marketing slogan; it is at the heart of everything we do.

Cloud Hosting is all about Uptime. When you are dependent on someone else for the management and care of your technology, you are effectively placing your business in the hands of a third party and we understand this. That’s why we have engineered our cloud platforms to ensure no single point of failure. And you can only engineer and manage this if you own the end the end process - from domain to data centre - from 'soup to nuts'.

4. What level of support does the provider offer?

Simple 24 x 7. Not ‘send us an email at anytime’ 24/7 support but real ‘call us anytime night or day 24/7 support’. Every one of the iomart Hosting data centres is managed by a team of round the clock systems engineers and technicians.

5. What Cloud Services does the operator offer?

Iomart Hosting offers two levels of Cloud Services – CloudXtra (Pay as Go on demand computing) and CloudSure (High Availability platform). The CloudXtra service is designed for organisations that require scalable, secure computing services on demand for variable periods of time, paying for the services that they consume. Client’s have total control over the services they configure and consume via CloudXtra through the iomart Hosting Control Panel.

If you require more information about the servers that iomart Hosting offers and manages, then please contact us now.

6. How secure is our data?

iomart Hosting's data centres are fully certified to ISO27001, the recognised international standard developed specifically for Information Security Management Systems, requiring that a company demonstrates that it undertakes a systematic approach to managing sensitive corporate information and ensuring data security. This certification gives our customers reassurance that iomart Hosting is committed to information security, and has the processes in place to ensure that safety and integrity of customer data.